Cancellation and Refund Policy

More than anything we want you to be happy with your purchase!! If something doesn’t look for feel right, please contact us here and we’ll make it right!

Also please be informed that placing an order means that you accept all the terms mentioned below

CANCELLATION & MODIFICATION

If you change your mind about your purchase, please submit your ticket via this form, provide your order number and the modification you would like to apply. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be canceled and modified within 2 hours. After that time, the order is locked for processing and can no longer be canceled or edited.

Please be informed that:

Personalized Orders are locked for processing right after the order is completed so sometimes it is impossible to make adjustments. Please double check all details before completing the order.
For modification requests in the holiday season, orders may reach you a little longer than usual. However, it is rare because we always try to complete the changes immediately.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

REFUND

If your refund is accepted base on our return policy, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.

Please note that campaigns and holidays can delay the processing of your return slightly. Do not hesitate to contact us if you should have any questions regarding this.

The campaign offer is based on the original purchase. In case of a return where you no longer fulfill the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.

REFUND PROCESSING

Refunds will only be processed once the returned product has been safely received and inspected at our warranty center. We cannot issue a refund before the item has been delivered back to us and confirmed to be in acceptable return condition.

Need more help?

Get in touch with our customer service team through our Customer Service center for email support

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Cancellation and Refund Policy