Cancellation and Refund Policy

More than anything we want you to be happy with your purchase!! If something doesn’t look for feel right, please contact us here and we’ll make it right!

Also please be informed that placing an order means that you accept all the terms mentioned below

CANCELLATION & MODIFICATION

If you change your mind about your purchase, please submit your ticket via this form, provide your order number and the modification you would like to apply. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be canceled and modified within 2 hours. After that time, the order is locked for processing and can no longer be canceled or edited.

Please be informed that:

Personalized Orders are locked for processing right after the order is completed so sometimes it is impossible to make adjustments. Please double check all details before completing the order.
For modification requests in the holiday season, orders may reach you a little longer than usual. However, it is rare because we always try to complete the changes immediately.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

REFUND

If your refund is accepted base on our return policy, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.

Please note that campaigns and holidays can delay the processing of your return slightly. Do not hesitate to contact us if you should have any questions regarding this.

The campaign offer is based on the original purchase. In case of a return where you no longer fulfill the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.

REFUND PROCESSING

Refunds will only be processed once the returned product has been safely received and inspected at our warranty center. We cannot issue a refund before the item has been delivered back to us and confirmed to be in acceptable return condition.

Need more help?

Get in touch with our customer service team through our Customer Service center for email support

About Us

Welcome to ZaneLuxe!

Time with Purpose. Style with Meaning.

ZaneLuxe was born from a simple question:
Why is it so hard to find a men’s watch that’s both stylish and practical — something that feels like you, not just something you wear?

Our founder, Richard Zane, asked that question after struggling to find a watch that could match his lifestyle — something fashionable enough for a night out, durable enough for daily wear, and meaningful enough to feel like more than just an accessory. Tired of choices that were either too flashy or too bland, he set out to create a space where modern men could find pieces that reflect their story, their strength, and their sense of self. That space became ZaneLuxe.

Our Mission

To design and curate men's wristwear that blends style, strength, and substance — empowering every man to carry his values on his wrist with confidence.

Why Choose ZaneLuxe?

✔️ Fashion-forward, not fast fashion – Our watches are thoughtfully designed to be timeless, not trendy for a week.
✔️ Built to last – Durable materials and reliable craftsmanship mean you’ll wear your watch for years, not seasons.
✔️ Functional by nature – More than just good looks — our watches are made to support your daily grind, goals, and growth.

What Drives Us

At ZaneLuxe, we believe that every second counts — not just in how you use your time, but in how you show up for it. A great watch doesn’t just tell time; it tells the world who you are.

We're driven by the belief that men deserve accessories that offer more than surface appeal — something that helps them feel prepared, confident, and seen.

Our Difference

Unlike mass-produced brands or overpriced designer labels, ZaneLuxe is about accessibility without compromise. We design with intention, prioritize quality, and listen to the real needs of our customers — whether it’s simplicity, toughness, or elegance.

Join Our Journey

ZaneLuxe isn’t just a brand. It’s a community of men who are stepping into their own, one moment at a time.
Whether you're celebrating a milestone, gifting a memory, or upgrading your daily wear — we're honored to be part of your journey.

Join us — and wear time well.
Welcome to ZaneLuxe.

CONTACT INFORMATION:

Customer Service link
United States: 8 The Green, Dover City, DE 19902, US

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